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Your Experience
- Mobile or paper ticket accepted
Your voucher will be sent to your email after your booking is confirmed. Please check the usage instructions on your voucher for more info about how to use it.
- Any traveler groups not mentioned in the booking options are not applicable for voucher use.
For inquiries
- Tour-specific inquiries (including the itinerary and transport): Please refer to the Tour-Specific Inquiries section of your e-voucher to find the relevant tour organizer's details.
- Change or cancellation issues: Please contact Trip.com Customer Support via the email address or contact numbers provided in your e-voucher.
Inclusions & Exclusions
- Transportation to all listed destinations inc. direct access to/from KamikochiEnglish-speaking guideEntry to Matsumoto Castle & guided tourGuided walk followed by free-time at Kamikochi
- Lunch
- Shinkansen or other onward travel tickets
- Accommodation
This product offers multiple ticket options. Some items above (like transfers or fast-track access) may only apply to specific options — confirm what's included when you select yours.
Must Know
- Should any part of your ordered itinerary require adjustment or deviation from the original schedule, or if a specific experience is unavailable, we will contact you promptly to discuss suitable alternatives or amendments.
- Many activities require direct confirmation with our partner venues, and availability may vary based on the date and other factors
- Public transportation options are available nearbySpecialized infant seats are availableNot recommended for pregnant travelersTravelers should have at least a moderate level of physical fitnessThis tour is scheduled to conclude at Matsumoto Station by 18:
- However, we cannot guarantee the end time as traffic could cause delays
- Please note that while certain tour options may appear bookable through our platforms, this does not guarantee that every experience can be carried out as scheduled in the tour itinerary
- For guests booking onward tickets to other destinations, we recommend doing so for times of 19:00 or later from Matsumoto, and 20:45 or later from Nagano Station.All listed events, activities, and experiences are subject to availability
Ticket Delivery
Show Mobile Ticket
At Redemption Counter
Cancellation Policy
No Cancellation and Non-refundable
If a cancellation request is submitted before 12:00 AM, 1 day(s) prior to the date of use, no cancellation fee will be charged. A fee of 100% will be charged for cancellations requested before 11:59 PM on the day of date of use. If a discount is a
Frequently asked questions
Clear answers to the most common questions travelers ask before booking this experience.
4 answered
Booking FAQs
Public transportation options are available nearby
Specialized infant seats are available
Not recommended for pregnant travelers
Travelers should have at least a moderate level of physical fitness
This tour is scheduled to conclude at Matsumoto Station by 18:30 and return to Nagano Station by 20:00-20:15. However, we cannot guarantee the end time as traffic could cause delays. For guests booking onward tickets to other destinations, we recommend doing so for times of 19:00 or later from Matsumoto, and 20:45 or later from Nagano Station.
All listed events, activities, and experiences are subject to availability. Please note that while certain tour options may appear bookable through our platforms, this does not guarantee that every experience can be carried out as scheduled in the tour itinerary. Many activities require direct confirmation with our partner venues, and availability may vary based on the date and other factors. Should any part of your ordered itinerary require adjustment or deviation from the original schedule, or if a specific experience is unavailable, we will contact you promptly to discuss suitable alternatives or amendments.
No Cancellation and Non-refundable
If a cancellation request is submitted before 12:00 AM, 1 day(s) prior to the date of use, no cancellation fee will be charged.<br/>A fee of 100% will be charged for cancellations requested before 11:59 PM on the day of date of use.<br/>If a discount is a
Open from 01/01-07/28, 8:30am-5:00pm<br>Open from 08/01-08/08, 8:30am-5:00pm<br>Open from 08/18-12/28, 8:30am-5:00pm<br>Open from 08/09-08/17, 8:00am-6:00pm<br>Closed from 07/29-07/31<br>Closed from 12/29-12/31
Show Mobile Ticket At Redemption Counter