<b data-path-to-node="13" data-index-in-node="0">1. Booking & Payment</b><ul data-path-to-node="14"><li>Reservations must be made at least 24 hours prior to the scheduled activity date.</li><li>Full payment or a confirmed voucher is required before the tour commences.</li></ul><b data-path-to-node="15" data-index-in-node="0">2. Cancellation & Refund Policy</b><ul data-path-to-node="16"><li><b data-path-to-node="16,0,0" data-index-in-node="0">Free Cancellation:</b> Cancel up to 24 hours before your scheduled slot for a 100% full refund.</li><li><b data-path-to-node="16,1,0" data-index-in-node="0">Late Cancellations:</b> Cancellations made within less than 24 hours, or failure to arrive (No-Show), will be charged in full (non-refundable).</li><li><b data-path-to-node="16,2,0" data-index-in-node="0">Force Majeure (Weather):</b> If river water levels are deemed unsafe by our safety team due to heavy rain, the activity will be rescheduled or fully refunded.</li></ul><b data-path-to-node="17" data-index-in-node="0">3. Age & Physical Restrictions</b><ul data-path-to-node="18"><li>This activity is suitable for beginners, but <b data-path-to-node="18,0,0" data-index-in-node="45">not recommended</b> for pregnant women, seniors, or guests with serious medical conditions (e.g., heart disorders, epilepsy, or severe back/neck injuries).</li><li>The allowable age limit for participants is <b data-path-to-node="18,1,0" data-index-in-node="44">5 to 65 years old</b>. Children must be accompanied by a parent or legal guardian.</li></ul><b data-path-to-node="19" data-index-in-node="0">4. Participant Responsibilities</b><ul data-path-to-node="20"><li>Participants must strictly follow the safety briefings and instructions given by the guides at all times.</li><li>Guests are advised to bring a change of clothes, a towel, swimwear/shorts, and sunscreen.</li><li>The management is not liable for any loss or damage to personal belongings (e.g., phones, cameras, jewelry) brought onto the river. Using a secure waterproof pouch is highly recommended.</li></ul>