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[eSIM installation reference videos]
iOS: https://www.youtube.com/watch?v=_oq4_SYWbhI
Android: https://www.youtube.com/watch?v=EsxIrMEa8Gk
The actual steps may vary depending on the OS version and device model.
[Install eSIM]
*Each QR Code can only be used on one device. Once installed, the eSIM will be bound to that device and cannot be transferred to another.
Method ① In-app Installation for iOS (not available on Android):
• Please ensure your Trip.com App is updated to the latest version and your iPhone system is upgraded to iOS 17.4 or higher. You can then install the eSIM directly within the App.
• Open the Trip.com App > Go to Account > All Bookings > Tap the “Install” button.
Method ② Scan QR code / Manually enter eSIM information to install:
1. Open the QR code attachment from the order in the Trip.com app, and print it in advance or save it to another electronic device.
5. Open "Cellular Network (iOS)" or "SIM Card Management (Android)" in Settings.
6. While the phone is connected to the internet, click "Add eSIM" and scan the QR code to install.
7. If you can't scan the code, enter the "SM-DP+Address and Activation Code" from the order voucher to install.
8. If steps 3/4 fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using eSIM.
[Using eSIM]
1. Turn off the primary SIM card and turn on the eSIM network switch.
2. Enable "Cellular Network (iOS)" or "SIM Card (Android)".
3. Enter PIN (default: 0000)
4. Turn on "Data Roaming".
5. If you still cannot connect to the internet after the above settings, set the APN and restart. See the information below for details.
[About APN]
1. Setting Path:
iOS: Settings > Cellular Data > Cellular Data Network > Enter APN Details
Android: Settings > Connections > Mobile networks > Access Point Names(APN) > Edit APN or Add APN
2. Enter APN
APN: orange
3. Restart your phone.
[Customer Support ]
If you encounter any issues during use, please do not delete the installed eSIM. Provide your order number and screenshots of your phone settings to our customer support team, and we will offer prompt assistance.
[Self-service queries]
Check phone number: Dial 225
Check data balance/credit/SMS: Dial #123#
Calls within Europe: Dial directly
Europe to worldwide: Dial '+' (or 00) + country code + number
*For countries with 0-starting numbers (e.g., UK 020, France 01), omit the first 0 after country code. Example: French number 0123456789 → Dial +33 123456789
iOS: https://www.youtube.com/watch?v=_oq4_SYWbhI
Android: https://www.youtube.com/watch?v=EsxIrMEa8Gk
The actual steps may vary depending on the OS version and device model.
[Install eSIM]
*Each QR Code can only be used on one device. Once installed, the eSIM will be bound to that device and cannot be transferred to another.
Method ① In-app Installation for iOS (not available on Android):
• Please ensure your Trip.com App is updated to the latest version and your iPhone system is upgraded to iOS 17.4 or higher. You can then install the eSIM directly within the App.
• Open the Trip.com App > Go to Account > All Bookings > Tap the “Install” button.
Method ② Scan QR code / Manually enter eSIM information to install:
1. Open the QR code attachment from the order in the Trip.com app, and print it in advance or save it to another electronic device.
5. Open "Cellular Network (iOS)" or "SIM Card Management (Android)" in Settings.
6. While the phone is connected to the internet, click "Add eSIM" and scan the QR code to install.
7. If you can't scan the code, enter the "SM-DP+Address and Activation Code" from the order voucher to install.
8. If steps 3/4 fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using eSIM.
[Using eSIM]
1. Turn off the primary SIM card and turn on the eSIM network switch.
2. Enable "Cellular Network (iOS)" or "SIM Card (Android)".
3. Enter PIN (default: 0000)
4. Turn on "Data Roaming".
5. If you still cannot connect to the internet after the above settings, set the APN and restart. See the information below for details.
[About APN]
1. Setting Path:
iOS: Settings > Cellular Data > Cellular Data Network > Enter APN Details
Android: Settings > Connections > Mobile networks > Access Point Names(APN) > Edit APN or Add APN
2. Enter APN
APN: orange
3. Restart your phone.
[Customer Support ]
If you encounter any issues during use, please do not delete the installed eSIM. Provide your order number and screenshots of your phone settings to our customer support team, and we will offer prompt assistance.
[Self-service queries]
Check phone number: Dial 225
Check data balance/credit/SMS: Dial #123#
Calls within Europe: Dial directly
Europe to worldwide: Dial '+' (or 00) + country code + number
*For countries with 0-starting numbers (e.g., UK 020, France 01), omit the first 0 after country code. Example: French number 0123456789 → Dial +33 123456789
Inclusions & Exclusions
- eSIM + Data PlanHotspot/Tethering SupportedFrench phone numberVoice callSMS
- Renewable/Top-Up/Recharge (If you wish to continue using, please repurchase)
Must Know
- To ensure stable internet access, please avoid activities that consume excessive data, such as prolonged video streaming/downloading, software updates, or sharing your network (hotspot).
- You will be responsible for any related fees, including roaming charges, overseas SIM card/eSIM purchase costs, and transportation expenses
- Calls to Premium numbers, local customer service hotlines, and other payphones are not supported. (Example: Calls to French numbers starting with "08" are not supported.)• Due to local policies, calling functionality is not currently supported in Kenya.
- No additional compensation will be provided.
- The required [Orange mobile number] and [eSIM card number] can be found in the eSIM certificate PDF.
- [Disable Domestic SIM Card Roaming]Before using an eSIM, make sure to turn off data roaming on your domestic SIM card to avoid incurring high international roaming charges
- [Maintaining Fair Usage Policy]To maintain network quality and the Fair Usage Policy (FUP), telecommunications companies may throttle users who consume large amounts of data within a short period, leading to slower speeds or inability to connect
Ticket Delivery
Show Mobile Ticket
At Redemption Counter
Cancellation Policy
No Cancellation and Non-refundable
Please note: This booking cannot be refunded once payment is completed. The selected date and time cannot be modified after booking.