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No Cancellation and Non-refundable
Refunds are for unused Exchange Orders only. For redeemed JR Passes, contact the local JR offices instead
No compensations will be given for expenses incurred due to accommodation, meals, and transportation
JR Pass Exchange Orders may be refunded within 30 days after booking as long as The Exchange Order has not been exchanged for a JR Pass, stolen or lost
No refunds will be provided for cases of local schedule change, suspended services, and stolen, damaged, or lost Exchange Orders
70% refund will be given for cancellations, after we receive the physical MCO at the Globaltix Office
If you have already received your exchange order, please return the physical exchange order when requesting a cancellation. Otherwise, no cancellation allowed
Clear answers to the most common questions travelers ask before booking this experience.