Refunds and rescheduling will not be allowed if arrive after the departure time We are at the back dock, behind the hotel Hyatt Centric Key West Resort & Spa Please check the usage instructions on your voucher for more info about how to use it. We are unable to wait for passengers who do not arrive on time Your voucher will be sent to your email after your booking is confirmed Please arrive at least 30 minutes before departure Any traveler groups not mentioned in the booking options are not applicable for voucher use. Show Mobile Ticket For inquiries: At Redemption Counter Tour-specific inquiries (including the itinerary and transport): Please refer to the Tour-Specific Inquiries section of your e-voucher to find the relevant tour organizer's details. Floridays will leave the dock promptly at departure time Change or cancellation issues: Please contact Trip.com Customer Support via the email address or contact numbers provided in your e-voucher. Details: Please arrive at least 30 minutes before departure Meeting point: Address: Monroe County,Florida,United States Mobile or paper ticket accepted Floridays is located at the Hyatt Centric Key West Resort and Spa, 601 Front Street, Key West Go past the pool and around the restaurant and you will be able to see us at the end of the dock, we are the only sailboat. End point: