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Your Experience
- Mobile or paper ticket accepted
- • Dress code is smart casual
- • Comfortable walking shoes are recommended
- • Transportation included (Round-trip “Resort View Furusato” train tickets from Nagano City to Matsumoto is included)
- • For add-on of private vehicle tour to Matsumoto and return to Nagano, the cost is +6500 JPY per person
- • Minimum of 2 adults per booking
- • Matsumoto Castle entrance fee is included (other Matsumoto activities are excluded)
Your voucher will be sent to your email after your booking is confirmed. Please check the usage instructions on your voucher for more info about how to use it.
- Any traveler groups not mentioned in the booking options are not applicable for voucher use.
For inquiries
- Tour-specific inquiries (including the itinerary and transport): Please refer to the Tour-Specific Inquiries section of your e-voucher to find the relevant tour organizer's details.
- Change or cancellation issues: Please contact Trip.com Customer Support via the email address or contact numbers provided in your e-voucher.
Inclusions & Exclusions
- Matsumoto Castle entrance feeTransportation within Matsumoto City (either public transportation or private chartered vehicle)English speaking tour guideTrip to Matsumoto Castle, Nawate Street, Daio Wasabi Farm and more
- Meals, snacks and drinks
- Optional Activities in Matsumoto
This product offers multiple ticket options. Some items above (like transfers or fast-track access) may only apply to specific options — confirm what's included when you select yours.
Must Know
- Wheelchair accessiblePublic transportation options are available nearbyTransportation options are wheelchair accessibleSuitable for all physical fitness levelsModerate Cancellation Policy:We will charge a cancellation fee of 100% if booking is cancelled 1
- We offer tours in any location in Japan and manage all details, including transportation and tickets
- Visit Japan Awaits to learn more about our tours or inquire about a custom experience todayWhat if I'm late?We ask that all guests arrive at the location at least 10 minutes before the designated meet-up timeGuests are provided with the tour guides' phone
- If you choose public transportation, we will recommend visiting an alternative location due to limited public transport access to these sites
Ticket Delivery
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At Redemption Counter
Cancellation Policy
No Cancellation and Non-refundable
Please note: This booking cannot be refunded once payment is completed. The selected date and time cannot be modified after booking.
Frequently asked questions
Clear answers to the most common questions travelers ask before booking this experience.
4 answered
Booking FAQs
Wheelchair accessible
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Moderate Cancellation Policy:
We will charge a cancellation fee of 100% if booking is cancelled 14 days or less before event
We will charge a cancellation fee of 50% if booking is cancelled 21 days or less before event
We will charge a cancellation fee of 25% if booking is cancelled 30 days or less before event
Japan Awaits is a licensed tour operator in Japan, with hundreds of registered and vetted tour guides nationwide. We offer tours in any location in Japan and manage all details, including transportation and tickets. Visit Japan Awaits to learn more about our tours or inquire about a custom experience today
What if I'm late?
We ask that all guests arrive at the location at least 10 minutes before the designated meet-up time
Guests are provided with the tour guides' phone number before the tour and you can call the tour guide if you need help
Although this is a private tour, the tour guide will only wait for you for up to 30 minutes of start time before the tour is cancelled
Attire: Please dress appropriately for all weather conditions
Passports may be required to verify age on the day of the tour
Daio Wasabi Farm and Hotaka Town: Only available with the private vehicle option. If you choose public transportation, we will recommend visiting an alternative location due to limited public transport access to these sites
No Cancellation and Non-refundable
Please note: This booking cannot be refunded once payment is completed.<br/>The selected date and time cannot be modified after booking.
Open from 01/01-07/28, 8:30am-5:00pm<br>Open from 08/01-08/08, 8:30am-5:00pm<br>Open from 08/18-12/28, 8:30am-5:00pm<br>Open from 08/09-08/17, 8:00am-6:00pm<br>Closed from 07/29-07/31<br>Closed from 12/29-12/31
At Redemption Counter Show Mobile Ticket