Padang Bai/Serangan To or From Lembongan/Penida by Ekajaya

<div class="section" style="margin: 0px 0px 1rem; padding: 0px;"><div class="sec-header" style="margin: 0px 0px 6px; padding: 0px; display: flex; align-items: center; gap: 8px;"><b>Ticket Eligibility</b></div><ul><li><span style="background-color: transparent;">Tickets are valid only on the date stated on the ticket. Any date changes must be confirmed with the reservation team; unconfirmed tickets are considered invalid.</span></li><li><span style="background-color: transparent;">Children are welcome on board but must be accompanied by a responsible adult throughout the entire journey at all times.</span></li><li><span style="background-color: transparent;">Children aged under 3 years old travel free of charge. No separate ticket is required for infants under this age threshold.</span></li><li><span style="background-color: transparent;">Tickets are non-transferable and issued per passenger. Lost tickets are the passenger's own responsibility — a new ticket must be purchased in the event of loss.</span></li><li><span style="background-color: transparent;">No-show passengers will be charged 100% of the ticket price. No refund or credit will be issued for passengers who fail to board on the scheduled departure date.</span></li></ul></div><div class="section" style="margin: 0px 0px 1rem; padding: 0px;"><div class="sec-header" style="margin: 0px 0px 6px; padding: 0px; display: flex; align-items: center; gap: 8px;"><span class="ti ti-map-pin" style="margin: 0px; padding: 0px;"></span><b>Attraction Access</b></div><ul><li><span style="background-color: transparent;">Ekajaya Fastboat operates port-to-port. The service covers the sea crossing only and does not include hotel transfers, land transport, or onward connections beyond the stated ports.</span></li><li><span style="background-color: transparent;">Routes and departure times are subject to change if conditions are deemed an emergency by the vessel's captain or the relevant maritime authority on the day of travel.</span></li><li><span style="background-color: transparent;">PT. Bali Eka Jaya accepts no responsibility for delays that cause passengers to miss their flight, onward connection, or any other subsequent arrangement.</span></li><li><span style="background-color: transparent;">Passengers are advised to arrive at the departure port at least 30–45 minutes before the scheduled departure time to complete check-in and boarding without delays.</span></li><li><span style="background-color: transparent;">The vessel will not wait for late-arriving passengers. Passengers who miss boarding are subject to the applicable no-show or reschedule policy.</span></li></ul></div><div class="section" style="margin: 0px 0px 1rem; padding: 0px;"><div class="sec-header" style="margin: 0px 0px 6px; padding: 0px; display: flex; align-items: center; gap: 8px;"><span class="ti ti-info-circle" style="margin: 0px; padding: 0px;"></span><b>Additional Information</b></div><ul><li><span style="background-color: transparent;">Reschedule during Peak Season: request must be submitted a maximum of 3 days before the original visit date, subject to seat availability on the preferred new date.</span></li><li><span style="background-color: transparent;">Reschedule during Low Season: request must be submitted a maximum of 1 day before the original visit date, subject to seat availability on the preferred new date.</span></li><li><span style="background-color: transparent;">Reschedule requests are limited to one time per booking. No further rescheduling will be permitted after the first change has been confirmed by the reservation team.</span></li><li><span style="background-color: transparent;">To request a reschedule, contact the team via WhatsApp at +62 813-5346-7128 or +62 877 0007 4888. Requests must be confirmed by the team to be considered valid.</span></li><li><span style="background-color: transparent;">PT. Bali Eka Jaya is not responsible for any loss or damage to passengers' personal belongings during the journey. Guests should secure all valuables before boarding.</span></li></ul></div><div class="section" style="margin: 0px 0px 1rem; padding: 0px;"><div class="sec-header" style="margin: 0px 0px 6px; padding: 0px; display: flex; align-items: center; gap: 8px;"><span class="ti ti-alert-circle" style="margin: 0px; padding: 0px;"></span><b>Important Notes</b></div><ul><li><span style="background-color: transparent;">All ticket sales are final. No-show passengers will be charged 100% of the ticket price with no refund, credit, or reschedule option available after the scheduled departure.</span></li><li><span style="background-color: transparent;">Reschedule requests must be received within the applicable window (3 days for peak, 1 day for low season) and are subject to seat availability at the time of the request.</span></li><li><span style="background-color: transparent;">Only one reschedule per booking is permitted. Any further changes after the first reschedule will not be accommodated under any circumstances.</span></li><li><span style="background-color: transparent;">Lost tickets are non-refundable and non-replaceable. Passengers unable to present a valid ticket at check-in must purchase a new ticket to be permitted to board.</span></li><li><span style="background-color: transparent;">The operator reserves the right to modify, delay, or cancel a departure due to adverse weather, unsafe sea conditions, or emergency circumstances without prior notice.</span></li></ul></div><div class="section" style="margin: 0px; padding: 0px;"><div class="sec-header" style="margin: 0px 0px 6px; padding: 0px; display: flex; align-items: center; gap: 8px;"><span class="ti ti-route" style="margin: 0px; padding: 0px;"></span><b>How to Get There</b></div><ul><li><span style="background-color: transparent;">Departure ports vary by route. Guests should confirm the correct departure port at the time of booking and refer to their ticket for the specific boarding location.</span></li><li><span style="background-color: transparent;">By rideshare from Bali: Gojek and Grab are widely available. Enter the confirmed harbour name from the booking details into the app for accurate routing to the port.</span></li><li><span style="background-color: transparent;">By private driver: Hotel-arranged transfers to the departure harbour are available across Bali. Advance booking is strongly recommended for punctual harbour arrival.</span></li><li><span style="background-color: transparent;">Passengers departing from the Gilis or Lombok should check in at the respective Ekajaya counter at their nearest port before the scheduled departure time.</span></li><li><span style="background-color: transparent;">For reschedule inquiries or last-minute queries, contact the team via WhatsApp at +62 813-5346-7128 or +62 877 0007 4888 before arriving at the departure port.</span></li></ul></div>

Cancellable and Refundable

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