Gallery
Your Experience
- Validity period: Can be used once within 30 days from the reservation date.
- According to Taiwan’s latest policy, real-name authentication is required when using this product in Taiwan.
- Please use this link to complete real-name authentication before traveling: https://global.cmlink.com/store/realname
Taiwan Real Name Authentication accepts the following identity documents
- Passport (excluding Hong Kong SAR passport and British National (Overseas) passport)
- Hong Kong Identity Card
- Hong Kong and Macau Pass
- Macau ID card
Ticket Delivery
Show Mobile Ticket
At Ticketing Counter
The actual voucher will be sent separately within 4 hours. Please present either mobile or printed voucher for redemption.
Cancellation Policy
No Cancellation and Non-refundable
Frequently asked questions
Clear answers to the most common questions travelers ask before booking this experience.
4 answered
Booking FAQs
1. How to download and use eSIM after purchasing it?
After your purchase, the system will send the QR code for downloading the eSIM to the email address of your order.
2. What should I do if I don’t receive the email for downloading the QR code?
Contact customer service to resend the QR code.
3. Can I download the eSIM profile on different devices?
No, an eSIM profile can only be downloaded to one device.
4. Why can’t I “Join Mobile Plan” after scanning the eSIM QR code on my device?
Please make sure your device is connected to WiFi and try again.
5. How to switch data to eSIM?
Please check whether the cellular plan is turned on and select "Cellular Network - Cellular Plan - Enable this plan". If the problem persists, please contact customer service.
6. How to check ICCID?
If the cellular number is turned on, you can check the ICCID in "General - About this device - ESIM".
7. I have successfully activated the eSIM service, but the applicable device cannot connect to the mobile network. What should I do?
Please shut down and restart your device and update the iOS version before trying again.
8. eSIM cannot share hotspot
Due to issues with different mobile terminal versions, if the eSIM can be used normally but cannot share the hotspot, please follow the instructions below to try to see if it can be restored:
1) Is the phone under contract or locked?
2) Is VPN turned off?
3) Is data roaming enabled?
4) Whether to set the eSIM as the primary number
5) Is the phone updated to a higher iOS version (iOS13.6)
6) Please use a physical card to access the Internet, turn on the mobile phone hotspot sharing function (make sure the hotspot is available), then do not turn off the hotspot, and then switch the phone to the eSIM to access the Internet. Please try several times and turn the phone on and off.
7) If the above problems have been eliminated, please contact customer service
No Cancellation and Non-refundable
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Show Mobile Ticket At Ticketing Counter The actual voucher will be sent separately within 4 hours. Please present either mobile or printed voucher for redemption.