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Highlights
- Experience smoother airport transitions in Vietnam by utilizing Fast Track services for arrivals or departures at HAN, SGN, DAD, CXR, and PQC. This service includes a one-time assistance with immigration procedures to ensure a more relaxed start or end to your journey.
- While the fast track offers expedited processing through immigration, it does not include food, drinks, or bar services; you're free to explore airport cafes or lounges that match your preferences.
- The airports provide amenities such as Wi-Fi, workstations, TVs, and magazines. Additionally, Fast Track enhances this experience with round-the-clock multilingual support for any assistance needed during immigration procedures.
- Although nap rooms, showers, family areas, and prayer rooms are not included in the fast track service, you will benefit from a dedicated escort to navigate through immigration efficiently.
- Select your preferred level of service ranging from Standard Fast Track to Premium options. At Cam Ranh departures, enjoy exclusive VIP lanes along with special VIP and Super VIP services.
Your Experience
Experience a smooth airport journey with personalized meet-and-greet assistance and multilingual support at key Vietnam airports. Fast track through immigration procedures for an efficient travel experience.
Getting settled
A dedicated representative will greet you in the arrival or departure hall of your chosen international airport in Vietnam, such as Hanoi, Ho Chi Minh City, Da Nang, Nha Trang (Cam Ranh), and Phu Quoc. Ensure you have your passport, valid boarding pass, and any necessary visa documents ready for a smooth escort through immigration using the fast track lane.
Features
- Coverage: Fast track assistance at select airports in Vietnam based on your chosen option.
- Personal welcome: A dedicated airport representative will meet and guide you through necessary formalities.
- Immigration lane access: Regular fast track lanes are available, with VIP immigration lanes included only for Premium Arrival Fast Track services.
- Guidance through procedures: Your representative assists you at immigration counters until clearance is obtained.
- Visa and customs support: Receive help with visa pre-approval, arrival forms, and customs documentation as needed.
- Family-friendly service: Infants under 12 months can enjoy the service free of charge when registered in advance.
- 24/7 multilingual customer assistance: Available before or during your travel in English, Chinese, Cantonese, Korean, and Japanese.
Timings
The service is available around-the-clock, including support for both pre-travel inquiries and on-site assistance. Availability may vary based on airport operational hours.
Rules & restrictions
- This service is exclusively for foreign passport holders traveling internationally.
- Vietnamese citizens are not eligible to use this service.
- Lounge access, porter services, and transportation arrangements are not included in the package.
Inclusions & Exclusions
- Fast track assistance at selected Vietnam international airports upon arrival or departure [as per option selected]
- Personal meet and greet by a dedicated airport representative
- Expedited immigration processing via fast track lanes
- Escort service through airport procedures until immigration clearance is obtained
- Guidance for visa pre-approval, as well as assistance with arrival and customs forms
- Complimentary service for children under 12 months (registration required)
- 24/7 multilingual customer support available in English, Chinese, Cantonese, Korean, Japanese
- Official fees related to visa stamping and approval letters, as well as government-imposed taxes at airports
- Services such as porter assistance or help with luggage handling and baggage claims
- Transfers between the airport terminals and hotels or ground transportation services
- Access to airport lounges
- USD 25 fee for changing Visa On Arrival (if applicable)
This product offers multiple ticket options. Some items above (like transfers or fast-track access) may only apply to specific options — confirm what's included when you select yours.
Must Know
- Bring your booking confirmation in the format specified on your voucher for a smooth experience.
- Carry a valid photo ID such as a passport with a name matching your booking details.
- Ensure you have your same-day international flight boarding pass to access fast track services.
- Note that this service is available only for foreign passport holders; Vietnamese passports are not eligible.
Ticket Delivery
Your voucher will be emailed to you shortly.Display the voucher on your mobile phone with a valid photo ID at the starting point.Please check your final voucher for the starting point details & specific instructions.
Cancellation Policy
Free cancellation up to 24 hours before the experience starts.
Frequently asked questions
Clear answers to the most common questions travelers ask before booking this experience.
12 answered
Booking FAQs
Voucher format: Bring your booking confirmation in the format stated on your voucher. Photo ID: Bring a valid photo ID such as a passport or government ID; the name must match your booking. Boarding pass: Carry your same day international flight boarding pass for fast track service. Passport type: Ensure you travel with a foreign passport, as the service is not available for Vietnamese passport holders.
Outside food and drinks: Outside food and drinks are not permitted as this service does not include lounge access. Lounge use: You cannot use any airport lounge as part of this fast track service. Visa fees: You cannot pay official visa stamping fees or visa approval costs through this service.
Eligibility: This fast track service is available only for foreign passport holders on international flights. Infants: Children under 12 months receive the service free of charge, but they must be registered in the booking. Service airports: The service operates at Hanoi, Ho Chi Minh City, Da Nang, Nha Trang, and Phu Quoc airports as per the option selected. Immigration use: The service assists you through airport immigration and customs procedures but does not replace official visa requirements.
Ensure you have your booking confirmation, a valid photo ID matching your booking name, and your same-day international flight boarding pass for fast track service eligibility.
While the service helps expedite immigration procedures through dedicated lanes, it does not allow you to bypass mandatory airport security checks.
The service is available at Hanoi (HAN), Ho Chi Minh City (SGN), Da Nang (DAD), Cam Ranh (CXR), and Phu Quoc (PQC) international airports, depending on the selected option.
No, airport lounges are not included in this service. You can choose to visit cafes or other facilities available at the airport as per your preference.
The fast track service is free for children under 12 months, but registration is required; otherwise, it's applicable to all ages with valid travel documents.
Included services comprise personal meet and greet by a dedicated representative, fast track immigration processing via designated lanes, escort through procedures until clearance, and guidance for visa-related forms.
This package does not cover official Visa Stamping Fees, government airport taxes, porter services, luggage handling or claim assistance, hotel transfers, or ground transportation between terminals.
Yes, you can select from Standard to Premium options for fast track lanes and special VIP or Super VIP choices at Cam Ranh departures.
The service provides 24/7 multilingual assistance throughout your airport journey, ensuring you have help if needed in various languages.